Questions about a booking, a charge, or your account — we usually reply within one business day.
Open the app, pick a coach from the roster, choose a package, and pick an open time. No account is needed to browse coaches and prices — you'll be asked to sign in only when you book or buy.
Sessions tab → Upcoming → Cancel session. Cancel 24 hours or more before your session and your credit is returned to your pack. Inside 24 hours, the session counts against your pack.
No — packs never expire.
Email us with your name and roughly when the charge happened and we'll sort it out. All payments are processed by Stripe — we can look up any charge on our end.
Email us and we'll delete your account and associated data. See our Privacy Policy for details on what we collect.
Coaches are added by The Block directly. If you were told to expect an invite and haven't received one, email us.